Customer Journey Expert ESG data

In this role, you'll make a direct impact by translating our sustainability goals into actionable processes, collaborating across internal departments (Group Sustainability, Sales, Finance & Risk) and external partners to realize our vision.

Based in Amsterdam, you'll report to the Product Area Lead ESG and Credit Decisioning and work within a squad of six experts focusing on the ESG data topic. Our team is dedicated to embedding Environmental, Social, and Governance (ESG) data into Business Lending, enabling the creation of sustainable products aligned with ING’s net-zero strategy.

Key Responsibilities         

As a Customer Journey Expert, you will:

• Develop and implement processes for ESG data collection, ensuring scalability and continuity in this critical area.
• Lead the design and delivery of new systems for storing ESG data, collaborating with various stakeholders to define and prioritize requirements.
• Lead data analysts and IT engineers, and work closely with other CJEs to ensure seamless data collection and integration.
• Act as a central point of contact between Sales, the Sustainability Centre of Expertise, Business Banking, and internal stakeholders like Credit Risk, Finance, Compliance, and IT.
• Continuously engage with both internal and external stakeholders to refine our sustainability processes and offerings.
• Contribute to the strategic product management roadmap, driving innovation in the emerging field of ESG.

Your Work Environment

You’ll join the ESG & Credit Decisioning team within Business Lending NL, working in close collaboration with cross-functional teams, both in Business and IT. Our focus is on ESG data collection and management, a rapidly evolving area that requires an entrepreneurial mindset, adaptability, and a proactive approach to staying ahead of market trends and regulations. Our teams are based in Amsterdam and operate in a dynamic and fast-paced environment.

Your Profile

We are looking for a candidate with:

• 5+ years of experience in relevant roles, with a strong emphasis on project management and data-driven strategy execution.
• Preferred: Knowledge and experience with sustainability, climate, or environmental risk.
• A Master’s degree in Business Administration, Finance, Economics, or a related field.
• Excellent analytical skills and the ability to structure and simplify complex problems.
• Hands-on experience with Agile delivery methodologies.
• A strong affinity for IT, with a particular focus on data and system integration.
• A proactive mindset, with a keen interest in Sustainability and ESG data products.
• The ability to think creatively, embrace change, and bring innovative ideas to life in a fast-moving environment (try out things, proof of concept and learn from it to implement in one time right). 
• Excellent communication skills in Dutch and English (both written and verbal).
• Residency in the Netherlands.